Refund policy

 

 RETURNS 

If you are not satisfied with an item and wish to return it, this has to be done within 14 days after you received your order. The product has to be in the same condition in which you received it/them and with all its/their labels and tags on.

When you have contacted us, we will email a pre-paid return label to you. Attach the label for the return shipment to your package and leave it at your nearest drop-off point.We do not stand for the costs of returns for refunds and will therefore deduct the return shipping cost from your refund. The cost for the return shipment is 15 EUR.

 

UPS Return
- Contact :info@adamsbro.se.  Inform about order number and  product you want to return, your name, phone number, email dress and payment method. Return shipping label will be sent via e-mail. Simply attach the return shipping label on to the package and leave it to your UPS collection point. 

- Your refund will be credited to the original purchaser’s credit card, Klarna invoice or Paypal account after we have received the returned item. If you have chosen Klarna invoice as payment method and the invoice will expire soon after you return the item, we recommend that you pay this anyway to avoid any fees. We then credit the invoice when we received and processed your return.

- Once we have received and processed your return we will contact you by email. Please note that it may take up to 14 days for us to process and refund your return. During sale periods, please note that it may take longer for us to process your return.

Contact :info@adamsbro.se.  Inform about order number and  product you want to return, your name, phone number, email adress and payment method. Return shipping label will be sent via e-mail.

- For orders outside Sweden: 
Note that duties and taxes on orders shipped outside the EU can not be refunded.
The shipping cost is also nonrefundable for orders shipped outside Sweden.

 CANCELLATION

If you wish to cancel an item, you do so by sending an email to info@adamsbro.se stating your order number and that you want to cancel the order.

RECLAIM

If there is a defect in the product, you should within a reasonable time after you discover it, notify us of the defect by email to info@adamsbro.se We will then inform you about how to proceed (the rules regarding complaints can be found in the Consumer Purchase Act) .

Each complaint is processed and assessed manually, so it can take 14-30 banking days before you see your refund on your account. Unauthorised complaints are returned to the sender.   

UNCOLLECTED ITEMS

If the customer does not pick up their package, the customer will be responsible for the cost of shipping, returns and any storage costs. Cost: €15

Uncollected packages, are not classified as a cancellation of orders.